The QAer360
The Standard for Every Interaction, Across Every Industry.
The QAer360 - Your Always ON QA Analyst
Automatically review calls, chats, and tickets for compliance, accuracy, and customer experience — with instant feedback and actionable insights
From Interaction To Insight - Instantly
The QAer360 listens, evaluates, and scores every customer interaction against your standards — turning hours of manual review into instant, measurable results.
Capture
The QAer360 automatically collects call recordings, chat transcripts, or ticket logs from your existing systems.
Score
Each interaction gets an objective score with category breakdowns, making trends and issues easy to spot.
Analyse
AI evaluates each interaction for accuracy, compliance, tone, and empathy — based on your custom QA form
Improve
Agents receive instant feedback and coaching tips so they can improve on the next interaction — not weeks later.
100% Interaction Coverage
Instant Feedback Loop
Objective, Consistent Scorring
Trend Tracking and Reporting
Custom QA Forms
Integrates With Your Stack
Integrates Seamlessly With The Essentials.AI Suite
The QAer360 feeds performance insights into Xytec Assist for in-the-moment support, into Nfoark for long-term record storage, into Predictive Scheduling and Workforce Management for staffing optimization, and works alongside Jaimee Answers to ensure every automated call meets quality standards.
Make Every Interaction Count
See how The QAer360 can transform your QA process with instant insights and better coaching.